Privacy Policy | Hikon

At H.K. INDUSTRIES, we respect the professional nature of our relationship with global recyclers. This Privacy Policy outlines how we collect and manage data across our brand, HIKON, ensuring your business information is handled with the same precision we apply to our recycling machinery.

1. Data Collection: What We Track

We collect information that is necessary to provide technical support and process machinery orders.

This includes:

• Business Contact Details: Name, company name, GST/Tax ID, email, and phone number provided during inquiries for turnkey projects or spare parts.
• Technical Requirements: Data related to your recycling capacity, material types, and plant location to provide accurate machinery quotations.
• Digital Footprint: Standard web server logs and IP addresses used to analyze global traffic to our 30+ country-wide service network.

2. How We Use Your Information

Your data isn't just "stored"—it’s used to drive your project forward.

• Order Fulfillment: Processing transactions for our 5,600+ installed machine base.
• Technical Support: Coordinating prompt service and troubleshooting for your specific HIKON installations.
• Industry Updates: Occasional notifications regarding new innovations in washing lines, screw barrels, or upcoming global plastic expos.

3. Protection of Manufacturing & Client Data

As an ISO 9001:2015 company, we apply strict internal controls. We do not sell, trade, or leak your business data to third-party marketing firms.

Information is only shared with:

• Logistics Partners: To ensure safe dispatch and delivery of heavy machinery to your facility.
• Service Technicians: Authorized HIKON personnel tasked with machine installation or onsite training.

4. Cookies and Analytical Tools

Our website uses basic cookies to improve user experience. These tools help us understand which recycling solutions, like our cutter compactors or washing lines, are most relevant to our visitors. You can choose to disable cookies in your browser settings without affecting your ability to contact us directly.

5. Data Retention

We keep client records for as long as your HIKON machinery is in operation. This allows us to provide long-term technical support and maintain a history of your specific machine's component specifications (VMC/CNC parts).

6. International Data Transfers

Since HIKON operates in 30+ countries, your data may be processed across international borders to facilitate global shipping and customs clearance.

By engaging with us, you consent to these necessary professional data transfers.

7. Your Rights

You have the right to request a copy of the business data we hold or ask for its deletion from our marketing databases.

For any data-related queries, please contact the H.K. INDUSTRIES corporate office directly.